TITOL WMS
Checking access…

Sign in required

The TITOL WMS Guide is available to signed-in users. Sign in, then return to this page.

Sign in to TITOL WMS

Reports  /  Projects  /  TITOL WMS

TITOL WMS Guide
How the warehouse works with you

What the WMS is for, how a shipment moves from your notice to your customer, what you can do yourself, and what we promise you will always be able to see.

Your inventory
Live same records the floor uses
Every movement
Logged who, what, when, which order
Every job
One hub documents, photos, billing
Every touch
Logged who, what, when, on the job
01

Why it exists

Every unit accounted for, every touch logged, every client in the know.

TITOL WMS is a job-centric warehouse system built for artist and brand merchandise. Intake, storage, fulfilment and billing live in one place, the job is the hub, and every physical movement links back to its record. It is not a report we send you. It is the system we run the floor from, and you have a window into it.

Promise 1
Inventory truth
The counts you see are the counts we pick from. When the floor and the system disagree, the floor wins and the system is corrected.
Promise 2
Work captured once
Every piece of work is recorded on the job that did it and becomes a line on an invoice, with real units and an approved rate.
Promise 3
Nothing to ask for
If it happened in the warehouse, you can see it: receipts, photos, packing lists, tracking, movements. Visibility is the product.

// Merch moves fast and in odd shapes: tour splits, seeding, box sets, returns. The system is designed so that speed never costs you a paper trail.

02

How a shipment moves

Seven steps, in the order they happen. The badge says who acts. Every step leaves a record you can open.

Step 1
BEFORE ARRIVAL
Receiving Order YouTell us what is coming: brand, carton count, carrier, tracking, ETA and what is inside. This creates an ASN and a job for it. We schedule dock time and know what to reconcile against.
Step 2
AT THE DOCK
Receiving UsCartons are counted against the notice. The packing list is signed and photographed, delivery photos are taken, and any short or damaged carton is flagged as a discrepancy with a note. This becomes a receiving record.
Step 3
SAME DAY
Intake UsEach carton gets a Box ID label, its contents are recorded by style, colour and size, and it is placed on a pallet. At this moment the units appear in your live inventory.
Step 4
ANYTIME
Storage UsPallets are audited on a cadence. Physical counts overrule the system. Every move between pallets or zones is a logged movement.
Step 5
WHEN YOU NEED IT
Order Request YouPick the styles and sizes from your live inventory, tell us where it ships and by when. The system returns a feasible date on the spot. Asking for earlier flags a rush, which we will confirm with you.
Step 6
PICK · PACK · SHIP
Fulfilment UsThe floor runs a pick order that deducts units one by one, each as a logged movement tied to your order number. A packing list is produced, the shipment is booked, and tracking is filed on the job.
Step 7
AFTER
Invoice UsThe job's work lines become the invoice: receiving, intake, picking, packing, shipping, each with the units it touched and the rate from your rate card. Nothing is estimated after the fact.

// A job can also start from an email or a phone call. Either way it ends up in the same place: one job, with everything attached.

03

What you do yourself

Four things you can do without emailing anyone. Each opens inside the WMS at the address shown.

Check inventory

#brands · Brand portal
  1. Open your brand portal. Sign in, choose your brand. Everything on the page is filtered to you.
  2. Inventory tab. On-hand units by style and size, searchable. Filter by event when stock is earmarked.
  3. Export when needed. CSV, PDF or Google Sheets, from the same numbers.
  4. Showroom and Products. Photos, product data and links live alongside the counts.

Request an order

#order-request
  1. Pick from live stock. Styles and sizes come from your current inventory, so you cannot request what is not there.
  2. Say where and when. Ship-to, requested date, notes for the floor.
  3. Read the feasible date. Computed from units and lines. Earlier than that flags a rush.
  4. Submit. A job is created, we are notified, and the request shows as Submitted until we pick it. Nothing is deducted until we do.

Notify us of inbound

#receiving-order
  1. Describe the shipment. Carton count, carrier, tracking, ETA, contents.
  2. Attach paperwork. Packing list or invoice if you have it.
  3. Submit. It appears on our dock schedule as an expected delivery and gets a job number.
  4. Watch it land. When we receive it, the counts, photos and any discrepancy appear on that record.

Read the record

#reports · Reports and Projects

Reports cover intakes, orders and shipments over any period. Project reports compile a whole program, such as a tour leg or a box-set run, into one page with reconciliation, open items and the source files attached.

Ask, from inside the job

Job threads

Reply to any email we send about a job and it files onto that job automatically. The thread, the files and the billing sit together, so the answer to "what happened with this" is always one place.

04

What you can see

Transparency here is not a summary we write for you. It is the same records, opened to you as they are created.

WhatWhen it appearsWhere
On-hand unitsThe moment intake finishes. Deducted the moment a pick runs.Brand portal › Inventory
Receiving recordWhen the dock confirms a delivery: counts, signed packing list, photos, discrepancy flag.The job for that delivery
MovementsEvery intake, move, pick and reversal, with who and when and the order it belongs to.Reports › Movements, and on the job
Packing listsFor every shipment out, filed on the job as a PDF.Job › Deliverables
TrackingRecorded on the shipment when booked. Exceptions are flagged.Job › Shipments
Invoice linesEach line is a real task with real units and the rate that applied. Comped work is shown at value, then zeroed.Invoice on the job
Project reportsCompiled at the end of a program, or on request.Reports › Projects

// Corrections are visible too. When we reverse a pick or fix a count, the original stays and the correction is logged next to it. We do not edit history.

05

How we operate

Five rules the system enforces on us. They are the reason the promises above hold.

Physical truth wins
Floor counts beat system counts. When they disagree, the floor is right and the system gets corrected.
// pallet counts come from audits only
Everything links to its record
No task without its intake, notice, packing list or order. If it moved, there is a document, and the job points at it.
// no orphan work
Nothing defaulted, nothing hidden
No invented units. Comps are valued, shown, then zeroed. Placeholder rates are flagged until you approve them.
// no default quantities
The client can see it
If it happened in the warehouse, the portal or a request page shows it. Visibility is the product, not a report.
// portal · order request · receiving order
One hub per job
Files, threads, deliverables, billing and steps live on the job. Nothing is filed in two places.
// JOB-#### is the address for everything
Corrections are additive
A reversal or recount is a new logged event beside the original, with a backup of what changed. History is never rewritten.
// reversal rows, not edits
06

Glossary

The identifiers you will see on records and in emails. Hover any dotted term on this page for the same definitions.

TermLooks likeMeaning
JOB-####JOB-3875A job. The number in every email subject about that work. Reply and it files itself.
ASNASN-00042-YEATAdvance Shipping Notice, created by a Receiving Order. What we expect before it arrives.
RECREC-00118A receiving record: what actually arrived, counted and photographed at the dock.
Box IDYEAT-260910-47Brand, date received (YYMMDD), carton sequence. On the carton label and every movement.
PLT-###PLT-036A physical pallet. Where the carton lives.
ORD-#####ORD-16668-YEATAn order request from you, or the pick order we ran to fulfil it.
SHP-#####SHP-00145A shipment out, with its packing list and tracking.
INV-#####INV-10407An invoice, built from job lines.
Feasible dateSep 14The earliest date we can reasonably ship a request, computed when you submit it. Earlier is a rush.
Discrepancyflag on a RECCounts or condition did not match the paperwork. Noted, photographed, and raised with you.
07

Getting help

About a job

Reply to the email that mentions its JOB number. Your reply lands on the job, with any attachments, and the person working it sees it there.

About the system

Use Feedback inside the WMS, or write to us directly. Access requests for new team members go through the sign-in page and are approved by us.

// This guide is versioned with the WMS. When a step changes, this page changes with it.